Evaluating Effectivity and Costs of Outsourcing

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Efficacy and Costs of Outsourcing Workers/Processes There’s alot of debate about the true value of outsourcing staff and entire business processes. On one hand, there’s the question of effectivity between people who work remotely from their employer versus the tried and tested efficacy of in-house workers. On the other hand, there’s cost of maintaining traditional   …Continue Reading


Data Privacy Act of 2012

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The Philippine Government Approves Data Privacy Act Last July, President Aquino signed the Data Privacy Act of 2012 which serves the purpose of protecting personal information shared and/or acquired through communication systems like the internet. The new law aims to protect the fundamental human right of privacy while still ensuring free flow of information with   …Continue Reading


India BPOs Jumping Ship?

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Is India Really Losing? Or Are they Just Seeing Dollar Signs in the Philippines’ BPO Scene? The Philippine BPO industry has become an unstoppable force globally. In the past year alone, revenue generated from call centers and other outsourced channels rocketed from 2010′s $2.8 Billion to $11 Billion in 2011. Although India’s generated $16 Billion   …Continue Reading


Outsourcing vs In-house Processes

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Outsourcing vs In-house – Is It Really A War? With the rise of BPO demand comes anti-outsourcing sentiments from traditional American workers. The sudden expansion of businesses employing offshore staff and the unexpected increase in unemployment in the United States has ignited criticisms against companies hiring abroad. Demands for hiring outside the US has developed   …Continue Reading


Outsourcing – The Philippines vs India

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The Philippines vs India in Business Outsourcing Just recently, the Philippines, having around 400,000 call center agents overtook BPO giant India by a 50,000 margin.  This is a huge feat considering that the tiny island only has a tenth of India’s population. Also, according to IBM’s most recent Global Investment Locations Database, the Philippines has   …Continue Reading


The Rise of BPO in the Philippines

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BPO in the Philippines:   Great things Start From Small Beginnings The sudden rise of BPO in the Philippines has created new methods for businesses in and out of the country to increase productivity, cut costs, and simplify key activities. The trend has improved ways in which businesses operate. The Philippines is a hotbed of   …Continue Reading