There’s alot of debate about the true value of outsourcing staff and entire business processes. On one hand, there’s the question of effectivity between people who work remotely from their employer versus the tried and tested efficacy of in-house workers. On the other hand, there’s cost of maintaining traditional employees versus running an entire operation abroad.
Gauging efficacy is as simple as evaluating an individual’s productivity. If a worker is not producing results, then he is not effective. So regardless of proximity, if an employee can deliver, may a person be from across the globe or just a cubicle away, then that person is an effective asset to the company.
Another issue that businesses consider when it comes to effectivity is the relationship between employees, employers, and the business itself. Traditional and conservative businesses equate relationships to physical presence and face to face communication. But most can attest that in actuality, loyalty is not born from physical contact. Employees commit themselves to an organization or to an employer’s ideals, and communicating those ideals is enough to build good rapport and a standing relationship between a business and its people, regardless of distance.
Now, running an entire operation abroad or leasing specific people for specialized tasks is no different from maintaining traditional employees within your office. If you want something done, you send messages and you communicate; and it doesn’t matter if the recipient is just across the room or if the person is a continent away. The right person will get the job done.The only difference with outsourced employees is that you don’t have to pay for overhead costs needed to maintain them. It’s just a simple equation of Work=Pay.
There is no question about how valuable cutting costs is to a business. Every dollar saved adds to the company’s growth. The list above includes almost all aspects connected to running a business and could probably save as much as 50% when outsourced.
Considering that outsourced workers are as effective as in-house workers, capable of building the same kind of relationship with the business, all the while cutting substantial amounts in costs, it is no wonder that BPO firms are thriving as much as the actual businesses that hire them.